Privacy Policy

Welcome to Hostopy.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we look after your personal data when you visit our website or use our hosting services, and tells you about your privacy rights.

1. Information We Collect

To provide our services (Web Hosting, Domain Registration, VPS, etc.), we must collect specific information from you. This includes:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, email address, and telephone numbers.
• Financial Data: Payment card details (processed securely via third-party gateways) or transaction history.
• Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting, and operating system.
• Server Log Data: Information generated by your use of our services, such as server access logs, error logs, and bandwidth usage statistics.

2. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

• Service Provisioning: To set up your hosting account, register domain names, and configure VPS/Servers.
• Billing and Payments: To process your monthly/yearly invoices and prevent fraud.
• Customer Support: To identify your account when you contact us for technical help.
• Communication: To send you service notifications, renewal reminders, and maintenance alerts.

3. Disclosure of Your Personal Data

We do not sell your data to advertisers. However, to provide our services, we must share certain data with trusted third parties:

Domain Registrars

When you register a domain name, ICANN regulations require us to share your contact information (Name, Email, Address) with the Domain Registrar. Depending on the TLD (.com, .in, etc.), some of this data may be publicly available in the WHOIS database unless ID Protection is purchased.

Payment Processors

We use third-party payment gateways (such as PayPal, Stripe, Razorpay, or UPI providers) to process payments. We do not store your credit card numbers on our own servers.

Law Enforcement

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes:

• SSL/TLS encryption for all data transmission.
• Strict access controls for our employees and contractors.
• Regular security audits and firewalls on our infrastructure.

5. Cookies and Tracking

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website (e.g., keeping you logged into the Client Area) and allows us to improve our site.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, billing records are kept for a minimum of 7 years for tax compliance.

7. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

8. Changes to the Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page or via email notification.